Refunds and Returns

Welcome to our Returns and Refunds Policy page. At Lateral Flow Test, our goal is to ensure that you are fully satisfied with your purchase. We believe in the quality of our products and want you to have the best possible experience with us.

1. Returns

If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy from the date you received your order. However, due to the sensitive nature of the lateral flow diagnostic self-testing products we sell, items must be in their original unopened, sealed packaging to be considered for a return.

Unfortunately, we cannot accept returns of opened or used test kits, for safety and hygiene reasons. All test kits categorically need to remain in a controlled environment (please see Instructions For Use within each package for details) and once the seal is broken, they are deemed unfit for resale or reuse.

2. Refunds

Once we receive your returned item, our team will review the request and inspect the package. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 7-10 business days to appear on your statement, depending on your card issuer’s policies.

3. Faulty Products

If the item you received is faulty, please email our customer service team: making sure to provide full details of the product and the issue.

4. Exceptions

Our returns policy does not apply to products purchased on sale, during a promotional period, or by any means other than directly from our website.

5. Contact Us

For any questions or concerns regarding our returns and refunds policy, please do not hesitate to contact our customer service team on 0800 999 1897. We are here to assist you.

Please note that Lateral Flow Test reserves the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for choosing Lateral Flow Test, your trusted provider of lateral flow diagnostic self-tests.

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